Shipping Policy

Thank you for shopping at Lunzar! Please read the following shipping details carefully to understand our procedures clearly.

Order Processing

All our products are custom-made specifically for you after your order is placed. Production typically takes between 3–5 business days. Please note this timeframe when ordering.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed during checkout.

• Domestic Shipping (USA): Products manufactured and shipped within the United States. Delivery takes 2–7 business days after production.
• International Shipping: Products manufactured in other countries and shipped to the United States or other countries worldwide. Delivery takes 7–28 business days after production, depending on customs clearance and local postal services. Please note that international delivery times may vary due to customs processing, local postal service efficiency, or other logistical factors.

Supported Countries for International Shipping

We ship to the following countries: Egypt, Algeria, Angola, Argentina, Australia, Poland, Bahrain, Bangladesh, Belarus, Brazil, Belgium, Portugal, Cameroon, Cambodia, Canada, Chile, Colombia, Costa Rica, United Arab Emirates, Côte d’Ivoire, Dominican Republic, Ecuador, El Salvador, Ethiopia, Georgia, Ghana, Guatemala, United States, Hungary, Greece, Netherlands, Hong Kong, Indonesia, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Morocco, Madagascar, Malaysia, Mauritius, Mexico, Mozambique, Myanmar, Norway, South Africa, Nepal, New Zealand, Russia, Japan, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, France, Finland, Puerto Rico, Romania, Senegal, Singapore, Slovakia, Sri Lanka, Czech Republic, Tanzania, Thailand, Turkey, Switzerland, Sweden, Tunisia, Spain, Uganda, Ukraine, Uruguay, Uzbekistan, Venezuela, Vietnam, United Kingdom, Zambia, Zimbabwe, Austria, Denmark, Taiwan, Germany, Saudi Arabia, India.

Shipping Fees

• Standard Shipping:
  • Free for orders over $100
  • $7.99 for orders under $100
• Express Shipping: Available for $24

Tracking Your Order

Once your order ships, we will send a tracking number to the email provided during checkout. Please allow up to 5 days for tracking information to become available.

Issues with Tracking

If tracking numbers do not update after 5 business days, contact us at [email protected] for assistance.

Missing Items

Notify us at [email protected] within 7 days of receiving your package if items are missing. Please include the order number and details of missing items.

Shipping Delays

We make every effort to ensure timely delivery. However, please note that delays can occasionally occur due to unforeseen circumstances, shipping carriers, or customs processing.

Late Deliveries

Delays can occur due to factors such as incorrect addresses, adverse weather, or customs procedures. Contact us within 7 business days if your delivery is delayed. We strive to resolve any issues promptly.

Customs, Duties, and Taxes

Lunzar is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Damages

If your order arrives damaged or defective, please contact us immediately at [email protected], including photographs and your order number, to assist in resolving the issue quickly.

Contact Us

If you have any questions or concerns regarding shipping, please reach out: